Refund and Return Policy
Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we are unable to offer a full refund or exchange.
Return Eligibility
To qualify for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
Certain types of goods are not eligible for return, including:
- Perishable items like food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
Additional Non-Returnable Items:
- Gift cards
- Certain health and personal care items
To complete your return, please provide a receipt or proof of purchase.
Return Instructions
Please do not send your return directly to the manufacturer.
Partial Refunds
In some cases, only partial refunds may be granted, including for:
- Items that are not in their original condition, are damaged, or are missing parts for reasons not caused by our error.
- Items returned more than 30 days after delivery.
Refund Process
Once we receive and inspect your returned item, we will send you an email to confirm receipt and let you know whether your refund has been approved or rejected.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company as it may take some time before the refund is officially posted.
- Contact your bank as there may be a processing delay on their end.
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected] for assistance.
Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges
We only offer exchanges if your item is defective or damaged. If you need to exchange an item for the same one, please email us at [email protected] and send your item to:
- 90498 170th Street Austin, MN 55912, US
Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will issue a gift credit for the value of the return. After we receive the returned item, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of the return.
Shipping Returns
To return your product, please mail it to:
- 90498 170th Street Austin, MN 55912, US
You will be responsible for the shipping costs to return your item. Shipping fees are non-refundable. If your refund is processed, the return shipping cost will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary based on your location.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions regarding refunds or returns, please contact us at [email protected].